Chris Bruno's story began 3 ½ years ago when she owned several laundry mats and a miniature golf course. When it came time for Chris to sell her businesses, she had the opportunity to purchase a pet store in South Carolina or a restaurant in Maui. She decided to go with the pet store; Pet Lovers Warehouse marked the beginning of her career in the pet industry.
There are currently 3 Pet Lovers Warehouse locations in South Carolina, one in Columbia, Summerville and Florence. Pet Lovers Warehouse is the only full line pet store in Florence, which is what sets them apart from any other pet store in the area. Chris and the employees support community participation with shelters and rescue groups.
Chris loves that her stores are independent dealers because of the one-on-one customer service. She feels as though it is important for the employees to learn the customers and animals' names. Chris is proud that her stores provide excellent customer service.
When asked what she likes best about Coastal, Chris answered "I appreciate that Coastal cares." "It is nice to know that if I have questions I can call in and talk to someone about any situation. Not too many companies do that for their customers". She mentioned that her rep, Ginger does an excellent job at keeping her up to date with the new products. She appreciates the variety and great customer service that Coastal Pet offers.