Q. Can we receive Purchase Orders by email?
A. Our supported EDI formats can be found on our EDI support page.
Q. Can we receive Invoices by email?
A. Our available Invoice formats can be found on our Invoice support page.
Q. I'd like to buy directly from you, can you send me a catalog?
A. We do not sell directly to our consumers; however, we recommend that you try to find an Authorized Coastal Dealer by using our Dealer Locator.
Bridgeport Equipment: 1-800-678-7353
Care-a-lot Pet Supply: 1-800-343-7680
Cherrybrook: 1-800-524-0820
Dog's Outfitter: 1-800-367-3647
Fish Net: 1-800-842-8738
Foster & Smith: 1-800-826-7206
J & B Wholesale: 1-800-526-0388
Jeffers: 1-800-633-7592
Jemar Pet Supply: 1-800-458-6598
KV Vet Supply: 1-800-423-8211
King Wholesale: 1-800-782-0627
Omaha Vaccine Company: 1-800-367-4444
Petedge: 1-800-738-3343
Petsmart Direct: 1-800-872-3773
Revival Animal Health: 1-800-786-4751
Ryan's Pet: 1-800-525-7387
UPCO: 1-800-254-2726
Q. Why can't I tie my dog out on a plastic Tuff buckle?
A. We do not recommend our Tuff buckle collars or harnesses for tie outs. The pull strength that a dog can exert when it has a "running start" is very high. Our Tuff buckle is made of a durable plastic; however, it does not have ample strength for tie out.
Q. Which is best to use on a tie out a collar or harness?
A. A collar. We manufacture some excellent collars for tie out. Our Spectra collar is an adjustable collar with a metal buckle and the No Slip collar works great for dogs who tend to back out of their collars. No Slip collars have a limited closure which prevents it from becoming too tight on the dog's neck.
Q. Would a harness or collar be better to keep my dog from pulling?
A. It's your preference. We manufacture a Holt control harness and a Halti headcollar. Both are excellent if your dog tends to pull. The Holt harness is a very effective, humane form of control. It does not hurt the animal by pinching it under the front legs. Instead, it applies an even amount of pressure under the girth. The Halti is a comfortable, humane restraint headcollar for a dog. It will not pinch or choke, which can make a dog more aggressive. If the dog tries to pull or lunge forward, the Halti transfers the forward motion into turning the dog's head side ways. The dog's body will automatically follow the direction of the head.
Q. How do I measure my dog for a muzzle?
A. Measure from the back of your dog's head, follow along the side, to the tip of his snout. We have various breeds listed on our packaging which will also assist you.
Size 1: Pomeranians, Toy Poodles, Chihuahuas
Size 2: Miniature Dachshunds, Miniature Poodles
Size 3: Jack Russells, Schnauzers, Dachshunds
Size 4: Beagles, Cocker, Springer and Brittany Spaniels
Size 5: Basset Hound, Siberian Huskies, Dobermans
Size 6: Dalmatians, Weimaraners, German Shorthairs
Size 7: Retrievers, German Shepherds, Akitas
Size 7XL: Great Danes, Wolfhounds
Size 8: Mastiffs, Rottweilers, St. Bernards, Newfoundlands
Size 8XL: XL Mastiffs, XL Rottweilers, XL St. Bernards
Q. How do I measure my dog for a harness or collar?
A. Refer to Reference Chart.
Collar = Measure neck, by placing two fingers between dog & measuring tape.
Harness = Measure girth behind front legs, and add 2 inches.
Q. Is your "Unconditional Guarantee" for life?
A. Our "Unconditional Guarantee" is not for Life. Our "Unconditional Guarantee" covers an item for any type of quality or workmanship defects. No time limitation is stated; however, normal use will eventually cause a collar or lead to wear-out. (Normal wear is not covered)
Q. My dog has chewed up two collars, what can I do to prevent this?
A. We suggest you check with your local pet store for a chew deterring spray such as Bitter Apple or Lime. Please follow instructions on container.
Q. Which is stronger, twisted link or welded link chain tie outs?
A. Welded link.
Q. How can I prevent my dog from slipping out of his collar?
A. We realize some dogs have similar head and neck diameter, which makes it very easy for them to slip a collar. Our No Slip collar has a limited closure which offers added control while walking or tieing out your pet. It also eliminates the possibility of your pet "backing out" of its collar. Another great feature is it will not matt the dog's fur.
Q. I came home from work and my dog chewed his way out of his muzzle. I had it adjusted correctly, will you replace it?
A. Yes, however, we strongly advise that you do not keep your dog muzzled all day or night. Your dog can not eat or vomit while muzzled. Therefore, muzzling a dog for such an extended period could actually kill the dog. Long-term muzzling can also make it more aggressive. This could make him chew more out of spite.