The Coastal Pet Promise
At Coastal Pet, we are committed to your satisfaction and proudly stand behind our products and quality controls.
For us, we carefully consider every element of a product’s design from the time we think it up to the moment you bring it home to your pet. Things like rounding our leather collars for the comfort of longhaired pups and creating a patented slide for our collars to reduce slip are just a few of the ways we go the extra mile.
If you are not satisfied with your Coastal Pet product you purchased from one of our authorized sellers, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Coastal Pet 60-Day Guarantee is not available for products purchased from unauthorized sellers, including unauthorized Internet sites. The Guarantee is also limited to the original, end-user purchaser
How to Submit a Guarantee Request
If you are unable to obtain a refund from the authorized seller from whom you purchased your product, please contact us at 1.800.321.0248 and have information available regarding where and when you purchased your product. Please note that you will need to provide a picture of your Coastal Pet product and a copy of your proof of purchase to verify Guarantee eligibility. You must submit your Guarantee request within sixty (60) days of the date of purchase. Depending on the situation, you may be requested to return your product directly to Coastal Pet so we can inspect the product. In these instances, Coastal Pet will provide you with a pre-paid shipping label.
Coastal Pet reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the Coastal Pet 60-Day Guarantee.
If you have any questions regarding whether a seller is an authorized seller of Coastal Pet products, please contact us at firstname.lastname@example.org.
Effective: January 15, 2021