You know every now and then something very nice happens when one feels they have been taken advantage of in the purchase of a product. On 1/10/17 I drafted a negative review and forwarded it to Coastal Pet Products thinking that I had probably wasted my time. Boy was I ever wrong! Within two hours of that review I received a reply from a very nice lady named Debra Strader ASC who requested shipping info., so that a new leash could be sent. My choice of color and weight. Do I need to explain to anyone why I will continue to buy CCP products. Why can't more companies be like Coastal Pet Products who stand behind what they sell. Thanks to all at Coastal for renewing my faith in people. HAVE A GREAT DAY!!